Privacy Policy Terms & Conditions
Privacy Policy
Real Education Accelerated Learning (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage personal information relating to our workshops, seminars, programs, and associated activities.
1. Personal Information We Collect
We collect the following types of personal information where necessary for our operations:
- Volunteers (Crew): Name, contact details, emergency contacts, training records, and role preferences.
- Participants: Name, contact information, medical history (if required for event safety), feedback on programs, and consent preferences.
- Employees/Contractors: Name, address, contact details, bank details (for payroll), qualifications, and employment records.
We may also collect technical information when you use our website, such as IP address, browser type, and
usage data (via cookies).
2. How We Collect Personal Information
We collect personal information directly from you through:
- Registration forms, applications, or surveys;
- Communication via email, phone, or social media;
- Interactions during workshops, seminars, or programs.
In some cases, we may also collect personal information indirectly from:
- Third Parties: For example, referrers who ask us to contact you, include us in email communications, or share your details with us regarding your (potential) enrolment.
- Emergency Contacts: Information provided by you or others in case of an emergency.
- Publicly Available Sources: Such as social media profiles, websites, or directories, where lawful.
- Real Coach Program Trainee Coaches:
◦ As part of the Real Coach Program, Trainee Coaches are required to conduct three coaching sessions with three non-Real Education Graduate (non-paying) volunteer clients.
◦ Trainee Coaches will collect private information from volunteer clients to proceed with the sessions.
◦ This information is provided to Real Education for:
‣ Compliance with the legal requirement to retain client records for seven years;
‣ Database purposes to link the Trainee Coach with the volunteer client.
◦ Volunteer clients who provide consent for marketing emails or calls will only receive such communication if they explicitly tick "yes" to opt in.
3. How We Use Your Information
We use personal information for the following purposes:
- Service Delivery: To organise and conduct workshops, seminars, and related activities.
- Event Support: To authorise crew and volunteers to assist in facilitating events.
- Communication: To provide updates, confirmations, and essential notifications.
- Emergency Response: To contact ambulance services, doctors, or ICE (In Case of Emergency) contacts if needed.
- Internal Operations: For training, quality assurance, and administrative purposes.
We may also collect technical information when you use our website, such as IP address, browser type, and
usage data (via cookies).
4. Disclosure of Personal Information
We may disclose your personal information to:
- Authorised Personnel: Real Education employees, contractors, and volunteers for purposes directly related to this policy.
- Emergency Services: Ambulance, medical professionals, or ICE contacts in emergencies.
- Legal Obligations: Authorities if required by law or to protect the rights, safety, or property of Real Education or others.
- Third-Party Providers: Secure hosting, communication, or administrative services. All such providers are bound by confidentiality agreements and Australian privacy laws.
5. Contact Lists and Social Media
1. Contact Lists:
◦ Contact lists are provided only to workshop attendees for networking, friendship, and support.
◦ Participants may opt out of having their contact details (e.g., Name, State, Facebook Name, and Mobile Number) included.
◦ Recipients must sign and agree to our Conditions of Use Agreement before receiving the list.
◦ Contact lists must never be shared, copied, or distributed in part or full without explicit consent.
2. Social Media Groups:
◦ Crew members and participants may be added to separate Messenger chats for friendship purposes only, administered exclusively by Real Education.
◦ No solicitation is permitted in these groups.
3. Social Media as an Extension of Data:
◦ Social media platforms such as Facebook and Instagram are considered extensions of our database.
◦ If you choose to make personal information public or visible to "friends only", Real Education cannot be held liable for how others access or use this information.
◦ We recommend setting private information to "private" to prevent unintended access.
6. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access your personal information;
- Request corrections to inaccurate or incomplete information;
- Complain about a potential breach of privacy laws or this policy.
To exercise these rights, please contact us using the details below.
7. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage, restricted access, and staff confidentiality agreements.
8. Cookies and Website Analytics
Our website may use cookies to enhance user experience. You can disable cookies via your browser settings if preferred.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with the effective date.
10. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Real Education Accelerated Learning
PO BOX 5435, Manly Qld 4179
Phone: 07 3348 5888
Email: [email protected]
Privacy Policy
Real Education Accelerated Learning (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage personal information relating to our workshops, seminars, programs, and associated activities.
1. Personal Information We Collect
We collect the following types of personal information where necessary for our operations:
- Volunteers (Crew): Name, contact details, emergency contacts, training records, and role preferences.
- Participants: Name, contact information, medical history (if required for event safety), feedback on programs, and consent preferences.
- Employees/Contractors: Name, address, contact details, bank details (for payroll), qualifications, and employment records.
We may also collect technical information when you use our website, such as IP address, browser type, and usage data (via cookies).
2. How We Collect Personal Information
We collect personal information directly from you through:
- Registration forms, applications, or surveys;
- Communication via email, phone, or social media;
- Interactions during workshops, seminars, or programs.
In some cases, we may also collect personal information indirectly from:
- Third Parties: For example, referrers who ask us to contact you, include us in email communications, or share your details with us regarding your (potential) enrolment.
- Emergency Contacts: Information provided by you or others in case of an emergency.
- Publicly Available Sources: Such as social media profiles, websites, or directories, where lawful.
- Real Coach Program Trainee Coaches:
◦ As part of the Real Coach Program, Trainee Coaches are required to conduct three coaching sessions with three non-Real Education Graduate (non-paying) volunteer clients.
◦ Trainee Coaches will collect private information from volunteer clients to proceed with the sessions.
◦ This information is provided to Real Education for:
‣ Compliance with the legal requirement to retain client records for seven years;
‣ Database purposes to link the Trainee Coach with the volunteer client.
◦ Volunteer clients who provide consent for marketing emails or calls will only receive such communication if they explicitly tick “yes” to opt in.
3. How We Use Your Information
We use personal information for the following purposes:
- Service Delivery: To organise and conduct workshops, seminars, and related activities.
- Event Support: To authorise crew and volunteers to assist in facilitating events.
- Communication: To provide updates, confirmations, and essential notifications.
- Emergency Response: To contact ambulance services, doctors, or ICE (In Case of Emergency) contacts if needed.
- Internal Operations: For training, quality assurance, and administrative purposes.
We may also collect technical information when you use our website, such as IP address, browser type, and usage data (via cookies).
4. Disclosure of Personal Information
We may disclose your personal information to:
- Authorised Personnel: Real Education employees, contractors, and volunteers for purposes directly related to this policy.
- Emergency Services: Ambulance, medical professionals, or ICE contacts in emergencies.
- Legal Obligations: Authorities if required by law or to protect the rights, safety, or property of Real Education or others.
- Third-Party Providers: Secure hosting, communication, or administrative services. All such providers are bound by confidentiality agreements and Australian privacy laws.
5. Contact Lists and Social Media
1. Contact Lists:
◦ Contact lists are provided only to workshop attendees for networking, friendship, and support.
◦ Participants may opt out of having their contact details (e.g., Name, State, Facebook Name, and Mobile Number) included.
◦ Recipients must sign and agree to our Conditions of Use Agreement before receiving the list.
◦ Contact lists must never be shared, copied, or distributed in part or full without explicit consent.
2. Social Media Groups:
◦ Crew members and participants may be added to separate Messenger chats for friendship purposes only, administered exclusively by Real Education.
◦ No solicitation is permitted in these groups.
3. Social Media as an Extension of Data:
◦ Social media platforms such as Facebook and Instagram are considered extensions of our database.
◦ If you choose to make personal information public or visible to “friends only”, Real Education cannot be held liable for how others access or use this information.
◦ We recommend setting private information to “private” to prevent unintended access.
6. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access your personal information;
- Request corrections to inaccurate or incomplete information;
- Complain about a potential breach of privacy laws or this policy.
To exercise these rights, please contact us using the details below.
7. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage, restricted access, and staff confidentiality agreements.
8. Cookies and Website Analytics
Our website may use cookies to enhance user experience. You can disable cookies via your browser settings if preferred.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with the effective date.
10. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Real Education Accelerated Learning
PO BOX 5435, Manly Qld 4179
Phone: 07 3348 5888
Email: [email protected]